Remote SaaS Support Engineer – Platform & Demos

Tangible-Marketscom; Rosario; Remote; ARS 65,037,000 - 83,619,000; Full time

Benefits offered by this job

Fully remote

Flexible schedule

Onboarding training

Career growth

Job summary

Tangible-Marketscom is seeking a Technical Support Representative to join our 100% remote team. You will combine customer service, technical troubleshooting, and platform expertise to help contractors navigate our SaaS solution and keep projects moving.

The role emphasizes phone-based support, platform demos, and clear communication with customers of varying technical knowledge. Remote work offers flexible scheduling and ongoing training to grow SaaS platform expertise.

Qualifications

• 2+ years in customer service or tech support, preferably phone-based.

Responsibilities

• Handle inbound customer calls with professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, and workflows.
• Guide customers through platform features and workflows with step-by-step demonstrations.
• Investigate issues, identify root causes, and determine best action.
• Follow up to ensure solutions are effective and customer satisfaction is achieved.

Skills

Customer service

Technical support

Analytical thinking

Communication skills

Problem solving

Tools

GoHighLevel

HubSpot

CRM platforms

Excel

Job description

Tangible-Marketscom is seeking a Technical Support Representative to join our 100% remote team. You will combine customer service, technical troubleshooting, and platform expertise to help contractors navigate our SaaS solution and keep projects moving.

The role emphasizes phone-based support, platform demos, and clear communication with customers of varying technical knowledge. Remote work offers flexible scheduling and ongoing training to grow SaaS platform expertise.