Remote SaaS Technical Support Engineer

Americanflat; La Pampa; À distance; ARS 69 181 000 - 99 928 000; Plein temps

Avantages offerts par ce poste

Fully remote

Ongoing product and technical training

Growth opportunities

Résumé du poste

Americanflat is seeking a Technical Support Representative to join a fast-growing SaaS team. This 100% remote role focuses on assisting contractors with platform navigation, account management, and troubleshooting.

You will guide customers through workflows, perform live demonstrations, and resolve issues with a proactive, ownership-driven approach. The ideal candidate brings 2+ years in customer service or technical support, strong English communication, and experience with CRM tools.

Qualifications

• At least 2 years of experience in customer service or technical support.
• Full professional fluency in English, both spoken and written.
• Experience supporting software platforms, SaaS products, or CRM systems.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify root causes.
• Excellent attention to detail and the ability to handle information accurately.
• A technology-oriented mindset, with willingness to learn new tools, systems, and software.
• Proficiency in Microsoft Excel and comfort with spreadsheets.
• Strong communication skills and the ability to explain technical concepts clearly.
• A proactive attitude, sound judgment, and ownership when handling customer issues.

Responsabilités

• Handle inbound customer calls with professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Connaissances

Customer service

Technical support

English fluency

Analytical thinking

Communication skills

Ownership mindset

Outils

GoHighLevel

HubSpot

Excel

Description du poste

Americanflat is seeking a Technical Support Representative to join a fast-growing SaaS team. This 100% remote role focuses on assisting contractors with platform navigation, account management, and troubleshooting.

You will guide customers through workflows, perform live demonstrations, and resolve issues with a proactive, ownership-driven approach. The ideal candidate brings 2+ years in customer service or technical support, strong English communication, and experience with CRM tools.