Remote SaaS Support Engineer & Platform Guide

Us Job Finders; La Pampa; Remote; ARS 61,494,000 - 84,554,000; Full time

Benefits offered by this job

Fully remote role with flexible hours

Onboarding and training

Growth opportunities

Job summary

Us Job Finders is seeking a Technical Support Representative for a 100% remote role supporting a fast-growing SaaS platform used by construction professionals in the U.S. You will assist contractors with platform navigation, perform demos, and help resolve complex technical issues over the phone and chat.

The ideal candidate has at least 2 years in customer service, strong English, and solid troubleshooting skills.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical support

English fluency

Problem solving

Analytical thinking

Communication skills

Excel

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Us Job Finders is seeking a Technical Support Representative for a 100% remote role supporting a fast-growing SaaS platform used by construction professionals in the U.S. You will assist contractors with platform navigation, perform demos, and help resolve complex technical issues over the phone and chat.

The ideal candidate has at least 2 years in customer service, strong English, and solid troubleshooting skills.