Remote SaaS Technical Support Engineer

Jalasoft; La Pampa; Remote; ARS 58,419,000 - 89,166,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Job summary

Jalasoft, a growing SaaS company, seeks a Technical Support Representative to assist US contractors with platform navigation, demos, and issue resolution from Argentina. The role combines customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.

This remote position emphasizes analytical thinking, ownership, and clear communication as you handle calls, guide workflows, and document resolutions in the CRM. English fluency required.

Qualifications

• 2+ years in customer service or technical support.
• Experience with SaaS products and CRM systems.
• Ability to perform platform demos and explain features.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and ownership mindset.

Responsibilities

• Handle inbound calls with professional, solution-oriented support.
• Troubleshoot platform functionality and account setup issues.
• Guide customers through features and workflows with demonstrations.
• Investigate issues, identify root causes, and determine actions.
• Maintain accurate CRM documentation of interactions and resolutions.

Skills

Customer support

English fluency

Technical troubleshooting

Excellent communication

Problem solving

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Jalasoft, a growing SaaS company, seeks a Technical Support Representative to assist US contractors with platform navigation, demos, and issue resolution from Argentina. The role combines customer service, technical problem-solving, and platform expertise to deliver an outstanding experience.

This remote position emphasizes analytical thinking, ownership, and clear communication as you handle calls, guide workflows, and document resolutions in the CRM. English fluency required.