Remote Technical Support Specialist – SaaS Contract

Sovos Latinoamérica; Argentina; Hybrid; ARS 900,000 - 1,300,000; Full time

Job summary

Sovos Latinoamérica is seeking a Technical Support Specialist on a temporary contract to bridge our SaaS platform with customers from Argentina. You will resolve escalated technical issues, document interactions, and provide onboarding support.

The role requires strong technical aptitude, clear communication in English, empathy with users, and the ability to manage multiple cases while coordinating with product teams. Remote work with optional office presence in Tucuman, with minimal travel.

Qualifications

• Strong technical aptitude with the ability to quickly learn new software platforms and technologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Patient and empathetic approach to customer service, even during high-stress situations.
• Problem-solving mindset with strong analytical and diagnostic abilities.
• Self-motivated with the ability to work independently while also collaborating effectively with team members.
• Time management skills to balance multiple support cases with varying priorities.
• Language - Able to speak and write English for phone calls/messages to customers in addition to the primary language for the product(s) being supported

Responsibilities

• Respond to and resolve technical support tickets, calls, and emails in a timely and professional manner
• Troubleshoot software issues by replicating problems, identifying root causes, and implementing solutions
• Document all customer interactions, issues, and resolutions in the support ticketing system
• Escalate complex technical problems to appropriate Sovos support teams when necessary
• Provide product training and onboarding assistance to new customers
• Conduct regular follow-ups with customers to ensure satisfaction with resolutions
• Identify recurring issues and collaborate with product teams on improvement opportunities

Skills

Tech troubleshooting

Communication skills

English proficiency

Empathy

Analytical thinking

Independent worker

Team collaboration

Time management

Tools

Ticketing system

Job description

Sovos Latinoamérica is seeking a Technical Support Specialist on a temporary contract to bridge our SaaS platform with customers from Argentina. You will resolve escalated technical issues, document interactions, and provide onboarding support.

The role requires strong technical aptitude, clear communication in English, empathy with users, and the ability to manage multiple cases while coordinating with product teams. Remote work with optional office presence in Tucuman, with minimal travel.