Remote SaaS Tech Support — Platform Demos & Troubleshooting

Cira Apps Limited; Rosario; Remote; ARS 69,682,000 - 100,652,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Career growth

Supportive team

Job summary

Cira Apps Limited is seeking a Technical Support Representative for its growing SaaS platform. This fully remote role focuses on phone-based support for contractors using our construction permitting software, with emphasis on product demonstrations, issue resolution, and proactive customer care.

You will troubleshoot platform issues, guide users through workflows, and provide clear, friendly explanations to customers with varying levels of technical knowledge. Fluency in English is required.

Qualifications

• 2+ years in customer service or technical support.
• Experience with SaaS platforms and CRM systems.
• Experience delivering platform demos or customer training.
• Fluency in English, both written and spoken.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform functionality, account setup, and document uploads.
• Guide customers through platform features and workflows with step-by-step demos.
• Conduct demonstrations to introduce key features and explain how to use the system.
• Analyze issues to identify root causes and determine best resolution path.
• Take ownership from first contact to resolution and escalate when needed.
• Follow up to ensure solutions are effective and customer satisfied.

Skills

Analytical thinking

Communication skills

Ownership mindset

Technical troubleshooting

English fluency

Tools

GoHighLevel

HubSpot

Excel

Job description

Cira Apps Limited is seeking a Technical Support Representative for its growing SaaS platform. This fully remote role focuses on phone-based support for contractors using our construction permitting software, with emphasis on product demonstrations, issue resolution, and proactive customer care.

You will troubleshoot platform issues, guide users through workflows, and provide clear, friendly explanations to customers with varying levels of technical knowledge. Fluency in English is required.