Remote SaaS Support Engineer — Platform Troubleshooter

Supportyourapp-1; Rosario; A distancia; ARS 92.909.000 - 139.364.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Flexible scheduling

Onboarding and training

Growth opportunities

Descripción de la vacante

Supportyourapp-1 is seeking a Technical Support Representative to join a fast-growing SaaS company serving contractors across the US. This fully remote role combines customer service, technical troubleshooting, and platform expertise to ensure smooth permit filings and platform navigation.

You will handle inbound calls, conduct live demos, guide users through workflows, and document resolutions in the CRM while striving for exceptional customer satisfaction.

Formación

• At least 2 years in customer service, technical support, or a similar role.
• Full professional fluency in English.
• Experience with SaaS platforms and CRM systems.
• Experience delivering platform demos or training.
• Strong analytical and problem-solving skills.
• Excellent attention to detail.
• Tech-minded with willingness to learn new tools.
• Proficiency in Microsoft Excel.
• Strong communication and ability to explain technical concepts clearly.
• Proactive, ownership mindset.

Responsabilidades

• Handle inbound calls with professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers through platform features, workflows, and processes with step-by-step demonstrations.
• Investigate problems by analyzing information, identifying root causes, and determining action.
• Take ownership from initial contact through resolution; escalate complex cases when needed.
• Follow up with customers to confirm solutions are working and maintain satisfaction.
• Maintain accurate CRM documentation of interactions, troubleshooting steps, and resolutions.

Conocimientos

English fluency

Customer service

Technical troubleshooting

Communication skills

Excel

Ownership

Problem solving

Herramientas

GoHighLevel

HubSpot

CRM tools

Descripción del empleo

Supportyourapp-1 is seeking a Technical Support Representative to join a fast-growing SaaS company serving contractors across the US. This fully remote role combines customer service, technical troubleshooting, and platform expertise to ensure smooth permit filings and platform navigation.

You will handle inbound calls, conduct live demos, guide users through workflows, and document resolutions in the CRM while striving for exceptional customer satisfaction.