Remote SaaS Tech Support Engineer

Tgtc

La Pampa

Remote

ARS 27,672,000 - 46,120,000

Full time

3 days ago

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Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Career growth opportunities

Job summary

Tgtc is seeking a Technical Support Representative to join our remote team supporting contractors on a SaaS platform. This role focuses on phone-based assistance, guiding users through platform navigation, and resolving technical issues with a customer-centric approach.

Ideal candidates have 2+ years in customer service or technical support, strong English skills, and experience with SaaS tools and CRMs. Excel proficiency and a proactive, ownership-driven mindset are essential.

Qualifications

2+ years in customer service or technical support.
Fluent in English, both spoken and written.
Experience with software platforms, SaaS products, and CRM systems.
Ability to conduct platform demos and customer training.
Strong analytical and problem-solving skills.
Excellent attention to detail and data accuracy.
Tech-minded with willingness to learn new tools.
Proficient in Microsoft Excel.

Responsibilities

Handle inbound calls, provide professional, timely, and solution-oriented support.
Troubleshoot platform functionality, accounts, document uploads, permit filings, and general software usage.
Guide customers through platform features, workflows, and processes with demonstrations.
Investigate issues, identify root causes, and determine best course of action.
Maintain accurate documentation of interactions and resolutions in the CRM.
Follow up with customers to ensure solutions are working and satisfaction is high.
Escalate more complex cases when necessary.