Remote SaaS Support Specialist | Platform Demos

Uptalent.Io; La Pampa; A distancia; ARS 69.682.000 - 116.137.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Flexible scheduling

Structured onboarding and training

Career growth opportunities

Descripción de la vacante

Uptalent.Io is seeking a Technical Support Representative for a 100% remote role serving Latin America. You will assist contractors with platform navigation, perform demos, and guide customers through permitting workflows while solving technical issues.

The position emphasizes ownership, analytical thinking, and clear communication in English. The ideal candidate has at least 2 years in customer-facing tech support, experience with SaaS platforms and CRM tools, and a proactive approach to

Formación

• 2+ years in customer service, technical support, or equivalent role.
• Fluent English, both written and spoken.
• Experience supporting software/SaaS platforms and CRM tools.
• Ability to demo platforms and explain features clearly.
• Strong analytical and problem-solving skills with attention to detail.

Responsabilidades

• Handle inbound calls, provide timely, solution-oriented support.
• Troubleshoot platform issues, guide customers through features.
• Conduct platform demonstrations and walkthroughs for customers.
• Investigate root causes and determine best actions to resolve issues.
• Maintain accurate CRM documentation of interactions and resolutions.

Conocimientos

Analytical thinking

Communication skills

Problem solving

Ownership mindset

Excel proficiency

Herramientas

GoHighLevel

HubSpot

CRM systems

Descripción del empleo

Uptalent.Io is seeking a Technical Support Representative for a 100% remote role serving Latin America. You will assist contractors with platform navigation, perform demos, and guide customers through permitting workflows while solving technical issues.

The position emphasizes ownership, analytical thinking, and clear communication in English. The ideal candidate has at least 2 years in customer-facing tech support, experience with SaaS platforms and CRM tools, and a proactive approach to