Remote SaaS Support Specialist for Contractors

OpsArmy Careers

Municipio de Rincón de los Sauces

Remote

ARS 64,907,000 - 101,997,000

Full time

4 days ago

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Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding & training

Growth opportunities

Job summary

Prometeo Talent is seeking a Technical Support Representative for a 100% remote role serving Latin America customers. You will assist contractors with permit processes, platform usage, and account management, while providing clear, confident technical support and product demonstrations.

The ideal candidate has 2+ years in customer service or technical support, strong English skills, and experience with SaaS platforms and CRM tools.

Qualifications

Minimum 2 years in customer service, technical support, or related roles.
Full professional fluency in English, both spoken and written.
Experience with software platforms, SaaS products, CRM systems, or related tools.
Experience delivering platform demos or walkthroughs is valued.
Strong analytical and problem-solving skills with attention to detail.

Responsibilities

Answer inbound customer calls in a professional, courteous manner.
Troubleshoot platform functionality, account setup, document uploads, and computing tasks.
Guide customers through platform features, workflows, and demonstrations.
Investigate issues to identify root causes and determine best resolutions.
Follow up to ensure solutions are effective and satisfaction is high.