Remote SaaS Technical Support Specialist (English)

Tires Easy; Rosario; Remote; ARS 64,907,000 - 100,451,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding and training

Job summary

Prometeo Talent is seeking a Technical Support Representative for a fast-growing SaaS company serving the construction permitting sector in the U.S. This 100% remote role invites a customer-focused problem-solver to help contractors navigate the platform, perform demonstrations, and resolve technical issues from a LATAM base.

You will work with CRM tools, assist with permit filings, and ensure a smooth customer experience while expanding platform knowledge and applying analytical thinking to

Qualifications

• 2+ years in customer service or a similar role.
• Full professional fluency in English (spoken and written).
• Experience with SaaS platforms, CRM systems, or related tools.
• Experience delivering platform demos or walkthroughs for customers.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and data accuracy.
• Tech-savvy mindset with willingness to learn new tools.
• Proficiency in Microsoft Excel.

Responsibilities

• Handle inbound customer calls with professional, timely, and solution-oriented support.
• Troubleshoot platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Problem-solving

Communication

Attention to detail

Ownership

English fluency

Tools

GoHighLevel

HubSpot

CRM tools

Excel

Job description

Prometeo Talent is seeking a Technical Support Representative for a fast-growing SaaS company serving the construction permitting sector in the U.S. This 100% remote role invites a customer-focused problem-solver to help contractors navigate the platform, perform demonstrations, and resolve technical issues from a LATAM base.

You will work with CRM tools, assist with permit filings, and ensure a smooth customer experience while expanding platform knowledge and applying analytical thinking to