Remote SaaS Support Engineer - Platform Troubleshooting
Accenture Argentina
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Benefits offered by this job
Job summary
Accenture Argentina is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will provide technical support to contractors, guide customers through the platform, and help keep projects moving across the Latin America region.
The ideal candidate has at least 2 years in customer service or technical support, fluent English, and experience with SaaS platforms or CRM systems.
Qualifications
- At least 2 years of experience in customer service or technical support.
- Full professional fluency in English.
- Experience supporting software platforms, SaaS, or CRM systems.
- Experience delivering platform demos or training.
- Strong analytical and problem-solving skills.
- Attention to detail and ability to handle information accurately.
- Proactive, ownership mindset.
Responsibilities
- Handle inbound customer calls with professional, timely support.
- Troubleshoot platform functionality, account setup, and software usage.
- Guide customers through platform features and workflows.
- Conduct platform demonstrations and walkthroughs.
- Investigate issues and determine root causes.
- Own issues from initial contact to resolution and escalate when needed.
- Follow up to ensure solutions work and customer satisfaction.
- Maintain CRM documentation of interactions and resolutions.
- Meet performance targets for call volume, resolution rates, and CSAT.
Skills
Tools
Job description
Accenture Argentina is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will provide technical support to contractors, guide customers through the platform, and help keep projects moving across the Latin America region.
The ideal candidate has at least 2 years in customer service or technical support, fluent English, and experience with SaaS platforms or CRM systems.
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