Remote SaaS Support Specialist — Customer Care

Accenture Argentina; Rosario; Remote; ARS 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Job summary

Accenture Argentina is seeking a Customer Support Representative for a fully remote role in Latin America. You will be the first point of contact for customers, assisting with permit filings, account management, and platform usage.

The ideal candidate demonstrates independent judgment, ownership of solutions, and a proactive approach to customer satisfaction while collaborating with product and operations teams.

Qualifications

• Minimum 2 years in customer service via phone or call center.
• Full fluency in English, both spoken and written.
• Proficiency with Excel and comfortable with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain a thorough working knowledge of the platform and permitting workflows.
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.

Skills

English fluency

Excel

CRM platforms

Tools

GoHighLevel

HubSpot

Job description

Accenture Argentina is seeking a Customer Support Representative for a fully remote role in Latin America. You will be the first point of contact for customers, assisting with permit filings, account management, and platform usage.

The ideal candidate demonstrates independent judgment, ownership of solutions, and a proactive approach to customer satisfaction while collaborating with product and operations teams.