Remote SaaS Support Engineer | Platform Troubleshooter

Payo Argentina; Buenos Aires; A distancia; ARS 49.195.000 - 79.942.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Flexible scheduling

Structured onboarding and training

Growth opportunities

Descripción de la vacante

Prometeo Talent is partnering with a fast-growing SaaS company to provide technical support for construction permitting workflows. The role focuses on platform navigation, troubleshooting, and guiding customers through demos and best practices in a fully remote environment.

The ideal candidate will have 2+ years in customer support, strong English communication, solid analytical skills, and experience with SaaS platforms and CRM tools.

Formación

• 2+ years of experience in customer service, technical support, or a similar customer-facing role.
• Full professional fluency in English, both spoken and written.
• Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers.
• Strong analytical and problem-solving skills with ability to investigate issues and identify root causes.
• Excellent attention to detail and ability to handle information accurately.
• Technology-oriented mindset, with curiosity to learn new tools and software.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsabilidades

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features and workflows to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features.
• Investigate problems by analyzing available information, identifying potential root causes, and determining best action.
• Take ownership of customer issues from initial contact through resolution, escalating complex cases when necessary.
• Follow up with customers to confirm solutions are working and ensure a positive support experience.

Conocimientos

English fluency

Analytical thinking

Technical troubleshooting

Communication skills

Ownership mindset

Excel

Herramientas

GoHighLevel

HubSpot

CRM platforms

Descripción del empleo

Prometeo Talent is partnering with a fast-growing SaaS company to provide technical support for construction permitting workflows. The role focuses on platform navigation, troubleshooting, and guiding customers through demos and best practices in a fully remote environment.

The ideal candidate will have 2+ years in customer support, strong English communication, solid analytical skills, and experience with SaaS platforms and CRM tools.