Remote SaaS Support Engineer — Platform Troubleshooter

Motorolasolutions; La Pampa; Remote; ARS 49,195,000 - 79,942,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding

Opportunities for professional growth

Job summary

Motorola Solutions is hiring a Technical Support Representative for a 100% remote role focused on the SaaS platform used by construction professionals. You will assist contractors, answer technical questions, perform platform demos, and guide users through workflows to keep projects moving.

The role emphasizes strong problem-solving, ownership, and clear communication in English. You will work with CRM tools, capture issues, and contribute to ongoing platform improvements while delivering

Qualifications

• 2+ years in customer service, tech support, or similar.
• Experience with software platforms and SaaS products.
• Ability to perform platform demos and explain features.

Responsibilities

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform functionality and account setup issues.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations and walkthroughs.
• Investigate issues and determine root causes.
• Maintain accurate CRM documentation.

Skills

Customer service

Technical support

English fluency

SaaS platforms

Tools

GoHighLevel

HubSpot

CRM systems

Job description

Motorola Solutions is hiring a Technical Support Representative for a 100% remote role focused on the SaaS platform used by construction professionals. You will assist contractors, answer technical questions, perform platform demos, and guide users through workflows to keep projects moving.

The role emphasizes strong problem-solving, ownership, and clear communication in English. You will work with CRM tools, capture issues, and contribute to ongoing platform improvements while delivering