Remote SaaS Production Support Engineer (SQL/Azure)

Motorolasolutions; La Pampa; A distancia; ARS 61.940.000 - 108.394.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote role

Flexible scheduling

Onboarding and training

Opportunities for growth

Descripción de la vacante

Motorolasolutions is seeking a Technical Support Representative for a 100% remote role focused on aiding contractors with our SaaS platform. You will guide users through platform features, troubleshoot issues, and provide demonstrations to maximize their product adoption.

The ideal candidate has strong analytical skills, excellent communication, and a proactive ownership mindset to resolve customer inquiries efficiently.

Formación

• At least 2 years of experience in customer service or technical support.
• Full professional fluency in English, both spoken and written.
• Experience with software platforms, SaaS products, or CRM systems.

Responsabilidades

• Handle inbound calls and provide professional, timely support.
• Troubleshoot platform issues including account setup and filings.
• Guide customers through platform features and workflows.
• Conduct platform demonstrations and walkthroughs for customers.

Conocimientos

Customer service

Technical support

SaaS knowledge

English fluency

CRM tools

Herramientas

GoHighLevel

HubSpot

Descripción del empleo

Motorolasolutions is seeking a Technical Support Representative for a 100% remote role focused on aiding contractors with our SaaS platform. You will guide users through platform features, troubleshoot issues, and provide demonstrations to maximize their product adoption.

The ideal candidate has strong analytical skills, excellent communication, and a proactive ownership mindset to resolve customer inquiries efficiently.