Remote SaaS Platform Support Specialist

Opsarmy Careers; La Pampa; À distance; ARS 61 494 000 - 99 928 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible scheduling

Professional growth

Résumé du poste

Opsarmy Careers is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will assist construction contractors across the US with platform navigation, demonstrations, and issue resolution while delivering a superior customer experience.

The ideal candidate has at least 2 years in customer service or technical support, is fluent in English, and comfortable learning new software tools and CRM systems to guide customers effectively.

Qualifications

• At least 2 years in customer service, technical support, or a similar customer-facing role, preferably in a phone-based or call center environment.
• Full professional fluency in English, both spoken and written.
• Experience supporting customers with software platforms, SaaS products, CRM systems, or other technology-based tools.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers is highly valued.
• Strong analytical and problem-solving skills, with the ability to investigate issues and identify their root causes.
• Excellent attention to detail and the ability to handle information accurately.
• A technology-oriented mindset, with the curiosity and willingness to learn new tools, systems, and software.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.
• Strong communication skills and the ability to explain technical concepts in a clear, accessible way.
• A proactive attitude, sound judgment, and a strong sense of ownership when handling customer issues.

Responsabilités

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identifying potential root causes, and determining the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating more complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.
• Develop a strong understanding of the company's SaaS platform and construction permitting workflows.
• Learn new software tools, CRM systems, and browser-based applications.
• Identify patterns in recurring technical issues and communicate findings to the appropriate teams.
• Maintain accurate documentation of customer interactions, troubleshooting steps, and resolutions in the CRM.

Connaissances

English fluency

SaaS support

Tech troubleshooting

CRM platforms

Excel

Communication

Problem solving

Ownership

Outils

GoHighLevel

HubSpot

CRM software

Description du poste

Opsarmy Careers is seeking a Technical Support Representative for a 100% remote role in the SaaS industry. You will assist construction contractors across the US with platform navigation, demonstrations, and issue resolution while delivering a superior customer experience.

The ideal candidate has at least 2 years in customer service or technical support, is fluent in English, and comfortable learning new software tools and CRM systems to guide customers effectively.