Remote SaaS Support Engineer – Platform Expert

Quickmail; La Pampa; Remote; ARS 900,000 - 1,500,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Onboarding and training

Growth opportunities

Job summary

Quickmail is seeking a Technical Support Representative for a 100% remote role. You will assist contractors with platform navigation, perform demos, and guide users through workflows to resolve issues, while documenting resolutions in the CRM.

The role emphasizes troubleshooting, ownership, and clear communication with customers of varied technical levels. English fluency is required for effective support.

Qualifications

• 2+ years in customer service or technical support.
• Fluent English, spoken and written.
• Experience supporting software/SaaS platforms.
• Experience delivering product demos and explanations.

Responsibilities

• Handle inbound calls with professional, timely support.
• Troubleshoot platform functionality, account setup, and filings.
• Guide customers through features and workflows with demonstrations.
• Investigate root causes and determine solutions, documenting steps.

Skills

Customer service

Technical support

CRM knowledge

GoHighLevel/HubSpot

Tools

GoHighLevel

HubSpot

CRM platforms

Job description

Quickmail is seeking a Technical Support Representative for a 100% remote role. You will assist contractors with platform navigation, perform demos, and guide users through workflows to resolve issues, while documenting resolutions in the CRM.

The role emphasizes troubleshooting, ownership, and clear communication with customers of varied technical levels. English fluency is required for effective support.