Remote SaaS Support Engineer — Platform Expert

NCR Atleos; La Pampa; Remote; ARS 61,494,000 - 92,241,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Growth opportunities

Supportive team culture

Job summary

NCR Atleos is seeking a Technical Support Representative for a 100% remote role serving Latin America. You will assist contractors with platform navigation, perform demonstrations, and resolve technical issues across CRM tools and the SaaS platform.

Ideal candidates bring 2+ years in customer-facing tech support, strong English skills, and the ability to explain complex concepts clearly. The role emphasizes ownership, problem-solving, and continuous learning in a remote, fast-growing company.

Qualifications

• At least 2 years in customer service or technical support, preferably phone-based.
• Fully fluent in English, both spoken and written.
• Experience supporting software platforms or SaaS products.
• Experience delivering platform demos or feature walkthroughs is valued.
• Strong analytical and problem-solving skills with attention to detail.

Responsibilities

• Handle inbound calls with professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup, and document uploads.
• Guide customers through platform features and workflows with demonstrations.
• Investigate issues by analyzing information and identifying root causes.
• Take ownership from first contact to resolution and escalate when needed.
• Follow up to confirm solutions and ensure a positive experience.

Skills

English fluency

Analytical thinking

Communication skills

Ownership mindset

Customer service

Tools

HubSpot

GoHighLevel

Excel

Job description

NCR Atleos is seeking a Technical Support Representative for a 100% remote role serving Latin America. You will assist contractors with platform navigation, perform demonstrations, and resolve technical issues across CRM tools and the SaaS platform.

Ideal candidates bring 2+ years in customer-facing tech support, strong English skills, and the ability to explain complex concepts clearly. The role emphasizes ownership, problem-solving, and continuous learning in a remote, fast-growing company.