Remote SaaS Support Engineer - Platform Demos

Political Asylum Lawyers; La Pampa; Remote; ARS 61,494,000 - 107,614,000; Full time

Benefits offered by this job

Fully remote role

Onboarding & training

Career growth opportunities

Job summary

Political Asylum Lawyers is seeking a Technical Support Representative for a 100% remote role in the SaaS sector. The position focuses on assisting contractors with platform navigation, troubleshooting, and conducting live demonstrations to explain workflows. Strong analytical skills and excellent communication are essential.

The role involves handling calls, solving technical issues, and guiding customers through the software, with an emphasis on ownership and high-quality customer experiences.

Qualifications

• At least 2 years in customer service or technical support.
• Full professional fluency in English (speaking and writing).
• Experience supporting software/SaaS platforms and CRM systems.
• Experience delivering live demos or training on software.

Responsibilities

• Handle inbound customer calls with professional, timely support.
• Troubleshoot platform functionality, account setup, document uploads, and permit filings.
• Guide customers through platform features and workflows with demonstrations.
• Investigate issues, identify root causes, and determine solutions.
• Document interactions and resolutions in the CRM system.
• Follow up to ensure solutions work and satisfaction remains high.

Skills

2+ years in customer service

English fluency

SaaS platform experience

Platform demos

Analytical problem solving

Excel proficiency

Clear technical communication

Ownership & accountability

Tools

CRM systems

Job description

Political Asylum Lawyers is seeking a Technical Support Representative for a 100% remote role in the SaaS sector. The position focuses on assisting contractors with platform navigation, troubleshooting, and conducting live demonstrations to explain workflows. Strong analytical skills and excellent communication are essential.

The role involves handling calls, solving technical issues, and guiding customers through the software, with an emphasis on ownership and high-quality customer experiences.