Remote SaaS Support Engineer

SupportYourApp; Tandil; Remote; ARS 49,453,000 - 69,543,000; Full time

Job summary

Prometeo Talent is seeking a Technical Support Representative for a fast-growing SaaS company transforming the construction permitting industry. This 100% remote role serves contractors across multiple states, focusing on platform navigation, technical questions, and demonstrations to drive adoption.

The ideal candidate is friendly, reliable, detail-oriented, and enjoys troubleshooting. You will handle inbound calls, assist with account management, and explain workflows to users with varying

Qualifications

• Friendly, reliable, detail-oriented
• Strong analytical mindset and problem-solving ability
• Comfortable communicating complex technical information to non-technical users

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot platform-related issues and permit filings where needed.
• Guide customers through platform features, workflows, and demonstrations to improve understanding and adoption

Skills

Technical Support

Customer Service

Troubleshooting

Job description

Prometeo Talent is seeking a Technical Support Representative for a fast-growing SaaS company transforming the construction permitting industry. This 100% remote role serves contractors across multiple states, focusing on platform navigation, technical questions, and demonstrations to drive adoption.

The ideal candidate is friendly, reliable, detail-oriented, and enjoys troubleshooting. You will handle inbound calls, assist with account management, and explain workflows to users with varying