Remote SaaS Support Specialist - Customer Concierge

Crossing Hurdles; Tandil; Remote; ARS 61,816,000 - 108,178,000; Full time

Benefits offered by this job

Fully remote

Structured onboarding

Growth opportunities

Supportive culture

Flexible scheduling

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This is a 100% remote role supporting contractors across multiple states, serving as the first point of contact and helping keep projects moving.

You will handle permit filings, account management, platform usage, and billing questions, using problem-solving skills rather than scripts, with a focus on high-quality customer outcomes.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain a thorough working knowledge of the platform and permitting workflows, including the reasoning behind key processes.
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
• Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
• Identify recurring issues, inefficiencies, and improvement opportunities.
• Communicate insights and suggestions to the product and operations teams.

Skills

Customer service

English fluency

Phone support

Attention to detail

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This is a 100% remote role supporting contractors across multiple states, serving as the first point of contact and helping keep projects moving.

You will handle permit filings, account management, platform usage, and billing questions, using problem-solving skills rather than scripts, with a focus on high-quality customer outcomes.