Remote SaaS Support Engineer | Construction Permitting

Gramian Consulting Group; Tandil; Remote; ARS 54,089,000 - 92,724,000; Full time

Benefits offered by this job

100% remote

Job summary

Prometeo Talent is seeking a Technical Support Representative to support a fast-growing SaaS company, primarily remote from Latin America. The role focuses on guiding customers through the platform, resolving technical questions, and ensuring smooth permit filings and account management.

A customer-first attitude is essential, along with problem-solving skills. The position emphasizes ownership, clear communication of technical information, and the ability to work with contractors across

Qualifications

• Friendly, reliable, detail-oriented person with a customer-first mindset.
• Strong analytical mindset and troubleshooting skills.
• Comfortable explaining technical concepts to users with varying tech knowledge.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues and guide customers through platform navigation and features.

Skills

Technical support

Customer service

Troubleshooting

Platform navigation

Job description

Prometeo Talent is seeking a Technical Support Representative to support a fast-growing SaaS company, primarily remote from Latin America. The role focuses on guiding customers through the platform, resolving technical questions, and ensuring smooth permit filings and account management.

A customer-first attitude is essential, along with problem-solving skills. The position emphasizes ownership, clear communication of technical information, and the ability to work with contractors across