Remote SaaS Technical Support Specialist

Prometeo Talent; Victoria; Remote; ARS 63,611,000 - 96,932,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Growth opportunities

Job summary

Prometeo Talent partners with a fast-growing US-based SaaS company to provide technical support for construction permit workflows. You will assist contractors over the phone, walk through platform features, and guide users through processes to resolve issues efficiently.

The role emphasizes ownership, critical thinking, and clear communication to help customers succeed across varying technical levels. A fully remote setup with flexible scheduling is offered.

Qualifications

• 2+ years in customer service, tech support, or similar roles.
• Full professional fluency in English (written and spoken).
• Experience with software platforms, SaaS products, and CRM systems.

Responsibilities

• Handle inbound calls and deliver professional, solution-focused support.
• Troubleshoot platform functionality, account setup, uploads, and filings.
• Guide customers through platform features and workflows with demonstrations.
• Investigate issues, identify root causes, and determine corrective actions.
• Maintain accurate records of interactions and resolutions in the CRM.

Skills

Customer service

Technical support

SaaS platform

CRM systems

Analytical thinking

Communication

Excel

GoHighLevel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent partners with a fast-growing US-based SaaS company to provide technical support for construction permit workflows. You will assist contractors over the phone, walk through platform features, and guide users through processes to resolve issues efficiently.

The role emphasizes ownership, critical thinking, and clear communication to help customers succeed across varying technical levels. A fully remote setup with flexible scheduling is offered.