Remote SaaS Support Engineer

Alegria Travel Services; La Pampa; Hybrid; ARS 68,155,000 - 106,019,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Growth opportunities

Collaborative team

Job summary

Alegria Travel Services is seeking a Technical Support Representative to join our remote team serving clients across multiple regions. This role blends customer service excellence with technical problem-solving and deep product knowledge to guide users through the SaaS platform.

You will handle inbound calls, perform platform demos, troubleshoot issues, and document resolutions while maintaining a strong focus on customer satisfaction and operational effectiveness.

Qualifications

• At least 2 years of experience in customer service, technical support, or a similar role.
• Full professional fluency in English, both spoken and written.
• Experience supporting software platforms, SaaS products, or CRM systems.
• Experience conducting platform demos, software walkthroughs, or feature explanations for customers.
• Strong analytical and problem-solving skills with ability to identify root causes.
• Attention to detail and accuracy in handling information.
• Tech-oriented mindset with willingness to learn new tools and software.
• Proficiency in Microsoft Excel and comfort with spreadsheets.
• Clear, proactive communication of technical concepts to varied audiences.
• Ownership mindset in resolving customer issues and following up for resolution.

Responsibilities

• Handle inbound customer calls and provide professional, timely, and solution-oriented support.
• Troubleshoot issues related to platform functionality, account setup, document uploads, permit filings, and general software usage.
• Guide customers step by step through platform features, workflows, and processes to help them resolve issues independently.
• Conduct platform demonstrations and walkthroughs to introduce customers to key features and explain how to use the system effectively.
• Investigate problems by analyzing available information, identify potential root causes, and determine the best course of action.
• Take ownership of customer issues from initial contact through resolution, escalating complex cases when necessary.
• Follow up with customers to confirm that solutions are working and ensure a positive support experience.

Skills

Customer service

Technical support

SaaS platforms

CRM systems

Platform demos

English fluency

Problem solving

Excel

Remote work

GoHighLevel

HubSpot

Tools

GoHighLevel

HubSpot

CRM software

Excel

Job description

Alegria Travel Services is seeking a Technical Support Representative to join our remote team serving clients across multiple regions. This role blends customer service excellence with technical problem-solving and deep product knowledge to guide users through the SaaS platform.

You will handle inbound calls, perform platform demos, troubleshoot issues, and document resolutions while maintaining a strong focus on customer satisfaction and operational effectiveness.