Remote SaaS Support Analyst (Customer Success)

Nubimetrics; Neuquén; Remote; ARS 400,000 - 700,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Supportive team culture

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote, full-time position serving a fast-growing SaaS company in the construction-permitting space. You will be the first point of contact for customers across Latin America, handling permit filings, account setup, and platform usage with a focus on problem solving and customer satisfaction.

The role requires strong English communication, experience in phone-based support, and proficiency with Excel.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit filings, account setup, and billing.
• Log interactions in the CRM system and maintain knowledge of platform workflows.
• Meet or exceed performance metrics including call volume and customer satisfaction.

Skills

Customer service

Phone-based support

Microsoft Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote, full-time position serving a fast-growing SaaS company in the construction-permitting space. You will be the first point of contact for customers across Latin America, handling permit filings, account setup, and platform usage with a focus on problem solving and customer satisfaction.

The role requires strong English communication, experience in phone-based support, and proficiency with Excel.