Remote SaaS Support Advocate | Customer Success Champion

Centene; Ciudad de Mendoza; Remote; ARS 61,917,000 - 100,615,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Onboarding & training

Collaborative culture

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This remote, full-time position places you as the first point of contact for Latin American customers and involves permit filings, account management, and platform usage with a focus on practical problem solving.

You will work with CRM platforms, maintain accurate records, and contribute to product and operations improvements.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain knowledge of the platform and permitting workflows.
• Learn and navigate SaaS platforms, CRM tools, and spreadsheets.

Skills

Customer service

English fluency

Problem solving

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This remote, full-time position places you as the first point of contact for Latin American customers and involves permit filings, account management, and platform usage with a focus on practical problem solving.

You will work with CRM platforms, maintain accurate records, and contribute to product and operations improvements.