Remote SaaS Support Specialist - Customer Success

Virtustant; Santa Fe Capital; Remote; ARS 74,132,000 - 111,199,000; Full time

Benefits offered by this job

Competitive salary

Fully remote role

Job summary

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company serving the construction permitting industry in the U.S. This is a 100% remote, full-time role with Argentina-based candidates welcomed.

You will be the first point of contact for customers, handling permit filings, account management, and platform usage, using independent judgment when processes don’t fit scripts. The role emphasizes problem solving, collaboration with product and operations, and strong

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Customer service

Phone support

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a Customer Support Representative for a fast-growing SaaS company serving the construction permitting industry in the U.S. This is a 100% remote, full-time role with Argentina-based candidates welcomed.

You will be the first point of contact for customers, handling permit filings, account management, and platform usage, using independent judgment when processes don’t fit scripts. The role emphasizes problem solving, collaboration with product and operations, and strong