Remote SaaS Support Specialist — Customer Success

Crossing Hurdles; Santa Fe Capital; Remote; ARS 55,599,000 - 74,132,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry. The fully remote role places you as the first point of contact for customers in Latin America, handling permit filings, account questions, and platform usage.

We seek a friendly, reliable professional with at least 2 years of phone-based customer service experience in English, strong Excel skills, and familiarity with CRM tools like GoHighLevel or HubSpot.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Problem solving

Tools

GoHighLevel

HubSpot

Microsoft Excel

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry. The fully remote role places you as the first point of contact for customers in Latin America, handling permit filings, account questions, and platform usage.

We seek a friendly, reliable professional with at least 2 years of phone-based customer service experience in English, strong Excel skills, and familiarity with CRM tools like GoHighLevel or HubSpot.