Remote SaaS Support Pro - Customer Success & Solutions

1801 Haleon Argentina S.A.; Santa Fe Capital; Remote; ARS 65,012,000 - 105,258,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding & training

Growth opportunities

Team culture

Job summary

Prometeo Talent collaborates with a fast-growing US SaaS company transforming the construction permitting industry. This 100% remote role serves Latin America, acting as the first point of contact for customers to keep projects moving.

You will resolve permit status questions, assist with account setup, and leverage CRM tools. We value problem-solvers who think critically, own issues through resolution, and communicate clearly in English with strong Excel skills.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

English fluency

Excel

CRM platforms

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent collaborates with a fast-growing US SaaS company transforming the construction permitting industry. This 100% remote role serves Latin America, acting as the first point of contact for customers to keep projects moving.

You will resolve permit status questions, assist with account setup, and leverage CRM tools. We value problem-solvers who think critically, own issues through resolution, and communicate clearly in English with strong Excel skills.