Remote SaaS Customer Support Lead – Latin America

YO AI Labs; Tandil; Remote; ARS 55,635,000 - 92,724,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and product培训

Growth opportunities

Job summary

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role, supporting a fast-growing SaaS company in the construction permitting space. You will be the first point of contact for customers, handling permit filings, account management, and platform usage with a focus on problem-solving and ownership.

The role emphasizes English proficiency, excellent communication, and the ability to work independently in a remote setup, with onboarding and ongoing product training

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions about permit status, document uploads, account setup, and billing.
• Apply critical thinking to resolve issues outside standard processes.
• Own customer issues through resolution and escalate when needed.
• Follow up with customers by phone or email to confirm resolution.

Skills

Customer service

English fluency

Communication

Tools

GoHighLevel

HubSpot

Excel

Job description

Prometeo Talent is seeking a Customer Support Representative for a 100% remote role, supporting a fast-growing SaaS company in the construction permitting space. You will be the first point of contact for customers, handling permit filings, account management, and platform usage with a focus on problem-solving and ownership.

The role emphasizes English proficiency, excellent communication, and the ability to work independently in a remote setup, with onboarding and ongoing product training