Remote SaaS Customer Success & Support Lead

World-Business-Lenders,-Ll; Tandil; Remote; ARS 64,907,000 - 101,997,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Supportive team culture

Growth opportunities

Job summary

Prometeo Talent is collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They seek a Customer Support Representative to be the first line of contact for Latin America, handling permit filings, account setup, and platform usage.

The role is fully remote with English proficiency and strong Excel skills, plus experience with CRM tools. You’ll join a team focused on problem solving, ownership, and continuous improvement.

Qualifications

• Minimum 2 years of customer service in a phone-based or call center role.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and working with spreadsheets.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Resolve questions on permit status, document uploads, account setup, and billing.
• Log interactions accurately in the CRM system.
• Maintain knowledge of platform workflows and permitting processes.
• Meet or exceed performance metrics (call volume, first-call resolution, CSAT).

Skills

Fluent English

Customer service

Phone-based support

Problem solving

Tools

Microsoft Excel

GoHighLevel

HubSpot

Job description

Prometeo Talent is collaborating with a fast-growing SaaS company transforming the construction permitting industry in the U.S. They seek a Customer Support Representative to be the first line of contact for Latin America, handling permit filings, account setup, and platform usage.

The role is fully remote with English proficiency and strong Excel skills, plus experience with CRM tools. You’ll join a team focused on problem solving, ownership, and continuous improvement.