Remote SaaS Customer Support Specialist | Flexible Growth

Virtustant; La Pampa; Remote; ARS 69,499,000 - 115,832,000; Full time

Benefits offered by this job

Fully remote

Flexible scheduling

Onboarding and training

Growth opportunities

Supportive team culture

Job summary

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry. We are seeking a Customer Support Representative to be the first point of contact for Latin America and help keep projects moving.

This is a 100% remote role with responsibilities across permit filings, account management, and platform usage. We value problem solvers who use independent judgment, log interactions in the CRM, and communicate insights to product and operations teams.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment with English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and comfort working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service experience

English fluency

Excel proficiency

Remote work setup

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is partnering with a fast-growing SaaS company transforming the construction permitting industry. We are seeking a Customer Support Representative to be the first point of contact for Latin America and help keep projects moving.

This is a 100% remote role with responsibilities across permit filings, account management, and platform usage. We value problem solvers who use independent judgment, log interactions in the CRM, and communicate insights to product and operations teams.