Remote SaaS Support Specialist - Customer & Platform Expert

Yo Ai Labs; Tandil; Remote; ARS 64,866,000 - 100,388,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Onboarding and training

Job summary

Prometeo Talent is recruiting for a Customer Support Representative for a fast-growing SaaS company focused on construction permitting. The role is 100% remote and the first point of contact for Latin American customers, handling permit filings, account management, and platform usage.

The ideal candidate has at least 2 years of customer service experience in a phone-based environment, full fluency in English, and strong Excel skills.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Fluency in English (spoken and written).
• Strong proficiency in Microsoft Excel and working with spreadsheets.
• Experience with CRM platforms like GoHighLevel or HubSpot is a plus.

Responsibilities

• Answer inbound calls and assist customers professionally and promptly.
• Resolve questions on permit filings, account setup, and billing.
• Document interactions accurately in the CRM system and follow up to ensure resolution.

Skills

Customer service

Phone support

English proficiency

Excel

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent is recruiting for a Customer Support Representative for a fast-growing SaaS company focused on construction permitting. The role is 100% remote and the first point of contact for Latin American customers, handling permit filings, account management, and platform usage.

The ideal candidate has at least 2 years of customer service experience in a phone-based environment, full fluency in English, and strong Excel skills.