Remote SaaS Support Advocate II

Centene; Buenos Aires; Remote; ARS 65,012,000 - 95,971,000; Full time

Benefits offered by this job

Fully remote role

Job summary

1801 Haleon Argentina S.A. is hiring a Customer Support Representative for a 100% remote role focused on assisting customers of a SaaS platform.

You will handle inbound calls, guide contractors through permit filings, account setup, and billing, while leveraging CRM systems and knowledge of platform workflows. The ideal candidate will be fluent in English, have at least 2 years of customer service experience in a phone-based environment, and be proficient with Excel.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center setting.
• Full fluency in English (speaking and writing).
• Proficiency with Microsoft Excel and working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous manner.
• Resolve questions on permit filings, account setup, and billing; follow up to ensure resolution.
• Log interactions in the CRM and maintain knowledge of platform workflows.

Skills

Customer service

Phone-based support

English fluency

Excel / spreadsheets

Tools

GoHighLevel

HubSpot

Job description

1801 Haleon Argentina S.A. is hiring a Customer Support Representative for a 100% remote role focused on assisting customers of a SaaS platform.

You will handle inbound calls, guide contractors through permit filings, account setup, and billing, while leveraging CRM systems and knowledge of platform workflows. The ideal candidate will be fluent in English, have at least 2 years of customer service experience in a phone-based environment, and be proficient with Excel.