Bilingual SaaS Support & BI Analyst (Remote)

Tires Easy

Santa Fe Capital

Remote

ARS 46,333,000 - 83,399,000

Full time

3 days ago

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Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Job summary

1801 Haleon Argentina S.A. is seeking a Technical Support Representative for a fast-growing SaaS company transforming the construction permitting industry in the U.S. This is a fully remote role, supporting contractors with platform navigation, demonstrations, and issue resolution.

The role combines customer service, technical troubleshooting, and platform expertise. You will handle inbound calls, guide users through features, troubleshoot, and contribute to product improvements while meeting

Qualifications

Minimum 2 years in customer service or technical support.
Full professional fluency in English.
Experience with SaaS platforms, CRM systems, or similar tools.
Experience delivering platform demos or walkthroughs.
Strong analytical and problem-solving skills.
Attention to detail and ownership mindset.

Responsibilities

Handle inbound customer calls with professional, timely support.
Troubleshoot platform functionality, account setup, document uploads, permit filings, and general software usage.
Guide customers through features and workflows with step-by-step instructions.
Conduct platform demonstrations and walkthroughs to introduce key features and usage.
Investigate problems, identify root causes, and determine best action.
Take ownership from initial contact through resolution and escalate when needed.
Follow up with customers to confirm solutions work and ensure satisfaction.