Remote SaaS Platform Support Specialist

Hireframe; La Pampa; À distance; ARS 61 494 000 - 107 614 000; Plein temps

Avantages offerts par ce poste

Fully remote role

Flexible scheduling

Ongoing product and technical training

Career growth opportunities

Résumé du poste

Hireframe is hiring a Technical Support Representative for a 100% remote role serving Latin American customers. You will combine customer service, technical troubleshooting, and platform expertise to guide contractors through the software and ensure smooth permit workflows.

The ideal candidate brings 2+ years in customer-facing tech support, English fluency, and experience with SaaS platforms and CRMs. A proactive, detail-oriented mindset and strong communication are essential for success.

Qualifications

• 2+ years in customer service, technical support or similar customer-facing role.
• Fluent in English (spoken and written).
• Experience with software platforms, SaaS products, CRMs, or similar tools.
• Experience delivering platform demos or training for customers.
• Strong analytical and problem-solving skills with root-cause analysis.
• High attention to detail and accurate information handling.
• Technology-oriented mindset with willingness to learn new tools.
• Proficiency in Microsoft Excel and ability to work with spreadsheets.
• Clear, proactive communication to explain technical concepts.
• Ownership mindset when handling customer issues.

Responsabilités

• Handle inbound calls and provide professional, timely, solution-oriented support.
• Troubleshoot platform functionality, account setup and document uploads.
• Guide customers step-by-step through features and workflows.
• Conduct platform demos and walkthroughs to highlight key features.
• Investigate issues, identify root causes and determine actions.
• Own issues from first contact to resolution and escalate when needed.
• Follow up with customers to confirm solutions work and satisfaction.
• Maintain accurate CRM documentation of interactions and resolutions.

Connaissances

Customer service

Technical support

SaaS platforms

CRM systems

English fluency

Platform demos

Excel

Problem solving

Ownership

Communication

Outils

GoHighLevel

HubSpot

CRM software

Description du poste

Hireframe is hiring a Technical Support Representative for a 100% remote role serving Latin American customers. You will combine customer service, technical troubleshooting, and platform expertise to guide contractors through the software and ensure smooth permit workflows.

The ideal candidate brings 2+ years in customer-facing tech support, English fluency, and experience with SaaS platforms and CRMs. A proactive, detail-oriented mindset and strong communication are essential for success.