Remote Customer Success Lead - SaaS Growth and Support

Overseas; La Pampa; Remote; ARS 800,000 - 1,400,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and ongoing培训

Growth opportunities

Supportive team culture

Job summary

1801 Haleon Argentina S.A. is seeking a Customer Support Representative for a 100% remote role with a fast-growing SaaS company serving construction permit contractors in the U.S. You will be the first point of contact and help keep projects moving across Florida, Ohio, and Michigan.

The role emphasizes problem solving over scripts, requires strong English, comfort with Excel, and CRM usage. You’ll work remotely with a team that values initiative and continuous improvement, with onboarding and

Qualifications

• Minimum 2 years of customer service experience, phone-based or call center.
• Full fluency in English, both spoken and written.
• Proficiency with Excel and spreadsheets.

Responsibilities

• Answer inbound customer calls professionally and promptly.
• Resolve questions on permit status, document uploads, account setup and billing.
• Log interactions in the CRM and maintain knowledge of workflows.
• Escalate issues when necessary and follow up to ensure resolution.
• Identify recurring issues and suggest improvements to product/ops teams.

Skills

Customer service

English fluency

Problem solving

Tools

GoHighLevel

HubSpot

Microsoft Excel

Job description

1801 Haleon Argentina S.A. is seeking a Customer Support Representative for a 100% remote role with a fast-growing SaaS company serving construction permit contractors in the U.S. You will be the first point of contact and help keep projects moving across Florida, Ohio, and Michigan.

The role emphasizes problem solving over scripts, requires strong English, comfort with Excel, and CRM usage. You’ll work remotely with a team that values initiative and continuous improvement, with onboarding and