Remote SaaS Support Specialist (Level 2)

Freelance Latin America; Buenos Aires; Remote; ARS 92,724,000 - 139,086,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling options

Structured onboarding and training

Growth opportunities

Job summary

Prometeo Talent, ranked as the #1 Recruitment Agency in America and Europe, presents a remote Customer Support Representative role for a fast-growing U.S. SaaS company in the construction permitting space.

You will be the first point of contact for Latin American customers, handling permit filings, account setup, and billing while mastering the platform and workflows. The role requires 2+ years of phone-based customer service, full English fluency, and strong Excel skills.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Fully fluent in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.
• Log all interactions accurately in the CRM system.
• Maintain a thorough working knowledge of the platform and permitting workflows.
• Quickly learn and navigate SaaS platforms, CRM tools, and spreadsheets as part of daily work.
• Meet or exceed individual performance metrics including call volume, first-call resolution, and customer satisfaction scores.
• Identify recurring issues, inefficiencies, and improvement opportunities.
• Communicate insights and suggestions to the product and operations teams.

Skills

Customer service

Phone support

Excel

CRM familiarity

Tools

GoHighLevel

HubSpot

Job description

Prometeo Talent, ranked as the #1 Recruitment Agency in America and Europe, presents a remote Customer Support Representative role for a fast-growing U.S. SaaS company in the construction permitting space.

You will be the first point of contact for Latin American customers, handling permit filings, account setup, and billing while mastering the platform and workflows. The role requires 2+ years of phone-based customer service, full English fluency, and strong Excel skills.