Remote Customer Support Specialist - Self-Service DevTools

Bairesdev; Santa Fe Capital; Remote; ARS 64,866,000 - 98,843,000; Full time

Benefits offered by this job

Fully remote role

Flexible scheduling

Structured onboarding and training

Growth opportunities

Job summary

1801 Haleon Argentina S.A. is seeking a Customer Support Representative for a 100% remote role in the SaaS industry.

The successful candidate will be the first point of contact for customers, handling calls and emails, and guiding users through permit processes, document uploads, and billing inquiries. We value problem-solving, proactive communication, and structured onboarding with ongoing product training.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment, conducted in English.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

Customer service

Fluent English

Tools

GoHighLevel

HubSpot

Excel

Job description

1801 Haleon Argentina S.A. is seeking a Customer Support Representative for a 100% remote role in the SaaS industry.

The successful candidate will be the first point of contact for customers, handling calls and emails, and guiding users through permit processes, document uploads, and billing inquiries. We value problem-solving, proactive communication, and structured onboarding with ongoing product training.