Remote SaaS Customer Support Specialist | Permit & Billing

Tires Easy; Buenos Aires; Remote; ARS 65,012,000 - 111,450,000; Full time

Benefits offered by this job

Competitive compensation

Fully remote role

Structured onboarding

Ongoing product training

Growth opportunities

Job summary

1801 Haleon Argentina S.A. is seeking a Customer Support Representative for a 100% remote role. You will be the first contact for construction-permitting customers, providing English-language support and helping users navigate the SaaS platform.

The role emphasizes problem solving, ownership of issues, and collaboration with product/ops. Strong Excel and CRM familiarity are valued, with onboarding and ongoing product training provided.

Qualifications

• Minimum 2 years of customer service experience in a phone-based or call center environment.
• Full fluency in English, both spoken and written.
• Proficiency in Microsoft Excel and confidence working with spreadsheets.

Responsibilities

• Answer inbound customer calls in a professional, courteous, and timely manner.
• Resolve questions related to permit status, document uploads, account setup, and billing.
• Use critical thinking to determine the best resolution when situations fall outside existing processes.
• Take ownership of customer issues through resolution, escalating when necessary.
• Follow up with customers via phone or email to confirm issues are resolved.

Skills

English fluency

Customer service

Phone support

Problem solving

Tools

GoHighLevel

HubSpot

Excel

Job description

1801 Haleon Argentina S.A. is seeking a Customer Support Representative for a 100% remote role. You will be the first contact for construction-permitting customers, providing English-language support and helping users navigate the SaaS platform.

The role emphasizes problem solving, ownership of issues, and collaboration with product/ops. Strong Excel and CRM familiarity are valued, with onboarding and ongoing product training provided.