Remote SaaS Production Support Engineer (SQL & Azure)

SupportYourApp; Buenos Aires; À distance; ARS 92 241 000 - 138 361 000; Plein temps

Résumé du poste

SupportYourApp is seeking a Technical Support Specialist (SaaS | SQL) to work remotely with a US Pacific time window. You will diagnose issues in live production environments, spanning database, application, and infrastructure layers, and collaborate with engineering and client stakeholders.

You'll gain hands-on experience with Azure, SQL Server, .NET, and Angular while helping clients and playing a key role in performance optimization and issue resolution.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills and experience working with live data.
• Experience supporting web-based applications in production.
• Ability to troubleshoot across multiple layers (database, application, network).
• Comfortable working with remote servers/environments (RDP).
• Strong English communication with clients.
• A self‑starter mindset —you take initiative, don’t wait for direction.
• Nice to have: French and/or Spanish language skills
• Nice to have: Experience with Microsoft stack (.NET, IIS, Azure)
• Nice to have: Exposure to L2/L3 or production support environments
• Nice to have: Familiarity with SSO (SAML/OAuth)
• Nice to have: Experience working in distributed, remote teams

Responsabilités

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate system issues using SQL queries.
• Resolve performance bottlenecks and data inconsistencies.
• Monitor production environments and prevent issues before they elevate.
• Work directly with clients to troubleshoot and explain technical problems.
• Collaborate with engineering to advance and resolve complex cases.
• During quieter periods, monitor systems, improve documentation, and strengthen internal processes.

Connaissances

SQL

English communication

SaaS support

Cross-layer troubleshooting

Outils

Jira

RDP

Monitoring tools

SQL Profiler

Description du poste

SupportYourApp is seeking a Technical Support Specialist (SaaS | SQL) to work remotely with a US Pacific time window. You will diagnose issues in live production environments, spanning database, application, and infrastructure layers, and collaborate with engineering and client stakeholders.

You'll gain hands-on experience with Azure, SQL Server, .NET, and Angular while helping clients and playing a key role in performance optimization and issue resolution.