Remote SaaS Field Tech Engineer (SQL/Azure)

World Business Lenders, Llc; Quilmes; A distancia; ARS 61.816.000 - 108.178.000; Jornada completa

Descripción de la vacante

World Tech Recruiting is recruiting a Technical Support Specialist for a remote SaaS environment. The role emphasizes hands-on work with live production systems and databases, requiring strong SQL skills and English communication to interact with enterprise clients.

You will troubleshoot across database, application, and infrastructure layers, monitor production environments, and collaborate with engineering to resolve complex issues, while growing towards senior support or DevOps-adjacent roles.

Formación

• 3+ years of technical support in a SaaS/software environment
• Strong SQL skills (queries, troubleshooting, working with live data)
• Excellent English communication and remote collaboration abilities

Responsabilidades

• Diagnose and resolve issues across database, application, and infrastructure layers in production environments
• Investigate system issues using SQL queries and monitor performance to prevent outages
• Collaborate with engineering to escalate and resolve complex cases while explaining technical details to clients

Conocimientos

Technical support

SQL

Problem solving

English communication

Self-starter

Herramientas

RDP

Jira

SQL Profiler

Monitoring tools

Descripción del empleo

World Tech Recruiting is recruiting a Technical Support Specialist for a remote SaaS environment. The role emphasizes hands-on work with live production systems and databases, requiring strong SQL skills and English communication to interact with enterprise clients.

You will troubleshoot across database, application, and infrastructure layers, monitor production environments, and collaborate with engineering to resolve complex issues, while growing towards senior support or DevOps-adjacent roles.