SaaS Production Support Engineer – SQL/Azure

Motorolasolutions

Quilmes

Remote

ARS 600,000 - 1,200,000

Full time

9 days ago

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Job summary

Motorolasolutions Technical Support Specialist (SaaS | SQL) is a remote role based in Argentina. You’ll work with production databases and live systems, solving challenging issues in a fast-paced SaaS environment.

You’ll interact with clients to diagnose and resolve problems across database, application, and infrastructure layers, collaborating with engineering to tackle complex cases and improve systems. This role offers hands-on growth toward senior support or DevOps-adjacent paths.

Qualifications

3+ years of technical support experience in a SaaS/software environment (non-negotiable)
Strong SQL skills (queries, troubleshooting, working with live data)
Experience supporting web-based applications in production
Ability to troubleshoot across multiple layers (database, application, network)
Comfortable working with remote servers / environments (RDP)
Strong English communication skills —you’ll interact directly with clients
A self-starter mindset —you take initiative, don’t wait for direction

Responsibilities

You’ll sit at the intersection of client support and technical operations , diagnosing and resolving issues across database, application, and infrastructure layers.
Investigate a system issue using SQL queries
Resolve performance bottlenecks or data inconsistencies
Monitor production environments and prevent issues before they escalation
Work directly with clients to troubleshoot and explain technical problems
Collaborate with engineering to elevate and resolve complex cases
During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.