Remote SaaS Production Support Engineer

Betby; Buenos Aires; Remote; ARS 92,875,000 - 139,312,000; Full time

Job summary

1801 Haleon Argentina S.A. is seeking a Technical Support Specialist for a remote role focused on SaaS platforms and SQL. You will troubleshoot across database, app, and infrastructure layers, working directly with clients and engineering to resolve complex issues.

The role requires strong SQL skills, experience with SaaS environments, and excellent English communication. Working hours align with US Pacific Time, with overnight shifts for certain regions.

Qualifications

• 3+ years of technical support experience in a SaaS/software environment.
• Strong SQL skills (queries, troubleshooting, live data).
• Experience supporting web-based applications in production.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate system issues using SQL queries and monitor production environments.
• Collaborate with engineering to resolve complex cases and explain problems to clients.
• Proactively monitor systems, improve documentation, and strengthen internal processes.

Skills

SQL queries

Troubleshooting

SaaS environment

Remote support

English communication

Self-starter

Tools

Jira

RDP

Monitoring tools

SQL Profiler

Job description

1801 Haleon Argentina S.A. is seeking a Technical Support Specialist for a remote role focused on SaaS platforms and SQL. You will troubleshoot across database, app, and infrastructure layers, working directly with clients and engineering to resolve complex issues.

The role requires strong SQL skills, experience with SaaS environments, and excellent English communication. Working hours align with US Pacific Time, with overnight shifts for certain regions.