Remote SaaS Production Support Engineer (SQL, Azure)

YO AI Labs

Buenos Aires

Remote

ARS 74,125,000 - 148,250,000

Full time

6 days ago

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Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role. You will work in live production environments, diagnosing issues across databases, applications, and infrastructure while aligning with client expectations during US Pacific hours.

You’ll troubleshoot with SQL queries, monitor performance, and collaborate with engineering to resolve complex cases. Strong English communication and SaaS experience are essential for success in a fast-paced,

Qualifications

3+ years of technical support experience in a SaaS environment.
Strong SQL skills for querying and debugging live data.
Experience supporting web-based applications in production.
Ability to troubleshoot across database, application, and network layers.
Comfortable working with remote servers / environments (RDP).
Strong English communication skills —you’ll interact directly with clients.

Responsibilities

Investigate a system issue using SQL queries.
Resolve performance bottlenecks or data inconsistencies.
Monitor production environments and prevent issues before they escalated.
Work directly with clients to troubleshoot and explain technical problems.
Collaborate with engineering to escalate and resolve complex cases.
During quieter periods, you’ll proactively monitor systems, improve documentation, and help strengthen internal processes.