Remote SaaS Production Support Engineer

Payo Argentina; Quilmes; Remote; ARS 77,270,000 - 123,632,000; Full time

Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist for a remote role with a SaaS company. You will work at the intersection of client support and production operations, diagnosing and resolving issues in production databases and live systems.

You will gain exposure to Azure, SQL Server, .NET, and Angular, collaborating with clients and engineering to deliver high-impact solutions while aligning with US Pacific working hours.

Qualifications

• This role requires 3+ years of technical support experience in a SaaS environment.
• Strong SQL skills for queries, troubleshooting, and live data work.
• Experience supporting web-based applications in production.
• Ability to troubleshoot across database, application, and network layers.
• Excellent English communication with clients.
• A self-starter mindset and initiative.

Responsibilities

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Investigate production issues using SQL queries.
• Resolve performance bottlenecks and data inconsistencies.
• Monitor production environments and prevent issues before escalation.
• Collaborate with engineering to resolve complex cases.
• Proactively improve documentation and internal processes.

Skills

SQL proficiency

Production support experience

English communication

Remote work

Tools

Azure

SQL Server

.NET

Angular

Job description

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist for a remote role with a SaaS company. You will work at the intersection of client support and production operations, diagnosing and resolving issues in production databases and live systems.

You will gain exposure to Azure, SQL Server, .NET, and Angular, collaborating with clients and engineering to deliver high-impact solutions while aligning with US Pacific working hours.