Remote SaaS Production Support Engineer

Cira Apps Limited

Quilmes

Remote

ARS 92,724,000 - 139,086,000

Full time

5 days ago

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Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist for a remote role. You’ll work 2 PM–9 PM US Pacific Time, supporting live production SaaS environments and troubleshooting across database, application, and infrastructure layers.

The role offers hands-on experience with Azure, SQL Server, .NET, and Angular, and you will partner with technical client stakeholders to resolve complex issues, while developing depth in systems and production environments.

Qualifications

3+ years of technical support experience in a SaaS/software environment.
Strong SQL skills and experience with live data troubleshooting.
Experience supporting web-based applications in production.
Ability to troubleshoot across database, application, and network layers.
Comfortable working with remote servers and environments (RDP).
Strong English communication skills for direct client interaction.
Self-starter mindset with initiative and ownership.

Responsibilities

Sit at the intersection of client support and technical operations to diagnose and resolve issues across database, application, and infrastructure layers.
Investigate system issues using SQL queries and resolve bottlenecks or data inconsistencies.
Monitor production environments and pre-emptively prevent issues.
Troubleshoot with clients and explain technical problems clearly.
Collaborate with engineering to escalate and resolve complex cases.
During quieter periods, monitor systems, improve documentation, and strengthen internal processes.