Remote SaaS Production Support Engineer - SQL/Azure

Supportyourapp-1

Quilmes

Remote

ARS 61,494,000 - 107,614,000

Full time

4 days ago

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Job summary

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role. You will engage directly with clients, diagnose production issues, and apply deep MS Stack expertise to ensure system reliability.

The role emphasizes hands-on work with production databases and live systems, moving beyond basic support toward technical troubleshooting and engineering-influenced problem solving. Strong SQL and English communication are essential.

Qualifications

3+ years of technical support experience in a SaaS/software environment (non-negotiable).
Strong SQL skills (queries, troubleshooting, working with live data).
Experience supporting web-based applications in production.
Ability to troubleshoot across multiple layers (database, application, network).
Comfortable working with remote servers/environments (RDP).
Strong English communication skills—you’ll interact directly with clients.

Responsibilities

Diagnose and resolve issues across database, application, and infrastructure layers.
Investigate system issues using SQL queries.
Monitor production environments and prevent issues before escalation.
Work directly with clients to troubleshoot and explain technical problems.
Collaborate with engineering to elevate and resolve complex cases.
Proactively monitor systems, improve documentation, and strengthen internal processes.