Remote SaaS Production Support Engineer

Ghost Sherpa, Llc; Buenos Aires; A distancia; ARS 77.232.000 - 123.571.000; Jornada completa

Descripción de la vacante

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role based around US Pacific Time hours. You will work in live production environments, diagnosing issues across database, application, and infrastructure layers, with direct client interaction and collaboration with engineering.

You'll gain exposure to a full Microsoft stack—Azure, SQL Server, .NET, Angular—and partner with technical client stakeholders, joining a lean team that values

Formación

• Experience diagnosing issues in production SaaS environments.
• Ability to troubleshoot across database, application, and infrastructure layers.
• Familiarity with Microsoft stack components (Azure, SQL Server, .NET, Angular).

Responsabilidades

• Diagnose and resolve issues across database, application, and infrastructure layers.
• Monitor production environments and proactively prevent issues.
• Troubleshoot with clients and escalate to engineering for complex cases.
• Improve internal documentation and processes during quieter periods.

Conocimientos

SQL Server

Angular

.NET

Azure

Production systems

Herramientas

Jira

SQL Profiler

RDP

Monitoring tools

Power BI

Descripción del empleo

Buenos Aires World Tech Recruiting is seeking a Technical Support Specialist (SaaS | SQL) for a remote role based around US Pacific Time hours. You will work in live production environments, diagnosing issues across database, application, and infrastructure layers, with direct client interaction and collaboration with engineering.

You'll gain exposure to a full Microsoft stack—Azure, SQL Server, .NET, Angular—and partner with technical client stakeholders, joining a lean team that values